Factors Affecting the Perceived Quality of Training at Vocational Schools: Case Study of Driving Training Schools in Vietnam

Nguyen Van Thang^1,

¹Ho Chi Minh City University of Transport

Cite this paper

Nguyen Van Thang. Factors Affecting the Perceived Quality of Training at Vocational Schools: Case Study of Driving Training Schools in Vietnam. Journal of Business and Management Sciences. 2023; 11(6):309-316. doi: 10.12691/JBMS-11-6-2

Abstract

This study was conducted to test the mediating role of perceived training quality in the relationship between the factors of Supportive service, Organizing and managing, Teacher, Infrastructure, Image, Tuition fee, Offical Staff, Training program, and Satisfaction of car driving learners at driving training schools in Vietnam based on learners' perceptions and expectations about the quality of service they receive. This study helps managers at car driving training schools better understand the impact of service quality on learner satisfaction, thereby taking measures to improve the quality of car driving training for society. Through a survey of 821 students studying at car driving training schools in Vietnam, the author collected and analyzed data using SmartPLS 4.0 software. Research results show that Supportive service, Organizing and managing, Teachers, Infrastructure, Image, Tuition fees, Training programs, and official staff directly affect perceived training quality and indirectly affect learner satisfaction through perceived training quality

Keywords

driving training schools, training quality, learner satisfaction

Copyright

This work is licensed under a Creative Commons Attribution 4.0 International License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

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