Journal of Business and Management Sciences

This study examines the role of conflict management strategies on employees’ productivity in a Nigerian civil service. Four conflict management strategies were considered which include collective bargaining, negotiation, avoidance and imposing. The descriptive survey design was adopted and self developed questionnaire tagged Conflict Management Strategies and Employees’ Productivity Questionnaire was used in the data collection. The reliability of the instrument was tested and Cronbach Alpha reliability coefficient of 0.92 was obtained for the whole instrument. Taro Yamane formula was used in determining sample size and stratified random sampling technique was used in selecting 240 respondents from a cross-section of four ministries in Akwa Ibom State Civil Service, South- South, Nigeria. Pearson Product Moment Correlation and multiple regression were used to analyse the hypotheses. Collective bargaining and negotiation showed a significant positive contribution to employees’ productivity while that obtained for avoidance and imposing were significantly negative. Also, collective bargaining and negotiation were significantly positively related to employees’ productivity. Therefore, it was recommended that conflict in whatever level should not be ignored but should be effectively managed for better employees’ productivity in the workplace. Workers at all level should be trained and given the right behavioural orientation on how to handle conflict. There is also a need for training and retraining of managers on how to effectively managed conflicts for better employees’ productivity in the workplace.

Journal of Business and Management Sciences. 2014, 2(4), 90-93. DOI: 10.12691/jbms-2-4-2
Pub. Date: November 26, 2014

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Role of HR in Designing & Implementing the Competency Models

by Neeraj Kumari

Original Research

The aim of the paper is to study the concept of competency mapping in the organization and how does Human Resource department of the organization focuses to provide a definitive road map to understand, design and implement competency models in an organization. Descriptive research design has been followed in the study. The data was collected from 75 employees working at DMRC, barakhamba road with the help of a structured questionnaire. The analysis of the questionnaire has been done through SPSS. It was found that the company has cost effective system to recruit and select people which is working satisfactorily. DMRC frequently employ some form of competency mapping to understand how to most effectively employ the competencies of strengths of workers.

Journal of Business and Management Sciences. 2014, 2(4), 83-89. DOI: 10.12691/jbms-2-4-1
Pub. Date: October 27, 2014

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