Volume 4, Issue 4

Efficiency of Islamic Financial Institutions
Original Research
The Islamic finance constitutes an ethical finance saw that it encourages on investment in sectors socially responsible. It prohibits the investment in the areas of illicit and supports the distribution of profits and losses. In this study, we have studied the efficiency of 21 Islamic banks on a global scale in a period of 5 years from 2010 to 2014. We use in this context the following ratios ESOP, ROAE, Ooi, CTI, denies to apprehend the overall profitability and the method of the wrapping of the data (DEA) to calculate the scores of efficiency.
Journal of Business and Management Sciences. 2016, 4(4), 98-104. DOI: 10.12691/jbms-4-4-4
Pub. Date: October 18, 2016
13600 Views3263 Downloads1 Likes
Sustainable Entrepreneurship and Customer Loyalty in the Fast Food Industry in Nigeria
Original Research
This study examines how customer’s perception is influenced by factors of customer loyalty towards certain preferred fast food restaurants. Using survey method, 230 out of 572 randomly selected respondents across three universities in Osun state participated in the study. With a 10-item instrument, the respondents were gauged on their perception of their favorite fast food spot within the campuses and their willingness or otherwise to support their growth and continued existence through their patronage. 73% (168) of the respondents felt that their patronage will continue to aid the growth of their chosen fast food restaurant while 84% (193) believed that the enterprise may not survive without their patronage and that of their cohort. While most of the respondents prefer western styled fast food spot, there was a significant interest in traditional/local eateries. Overall, 89.56% (206) of the respondents were satisfied with the quality of service they received from their chosen fast food spot. The study concluded that pricing and promotion have little effect on customer loyalty while product quality and service quality were the main drivers of customer loyalty and retention.
Journal of Business and Management Sciences. 2016, 4(4), 93-97. DOI: 10.12691/jbms-4-4-3
Pub. Date: October 14, 2016
11037 Views3961 Downloads
Knowledge Management and Business Performance: Mediating Effect of Innovation
Original Research
The purpose of this study was to examine the mediating effect of innovation in the relationship between knowledge management and business performance of SMEs in Rwanda. A cross-sectional survey and quantitative methodological approach were used to collect data used to carry out mediation test. The study results revealed that innovation had a positive effect on business performance. However, there was no direct effect of knowledge management on business performance, except through the full mediation of innovation. This implies that without innovation, Rwandan SMEs may not achieve an improved business performance. This study contributes to existing body of knowledge management on the improvement of business performance of SMEs through innovation. The results could help business owners to make use of the available knowledge resources by transforming them into new products, new processes and new markets to boost their business performance. This study used a cross sectional research design and was limited to investigate the effect of knowledge management and innovation on business performance. Future researchers could employ a longitudinal method to investigate any possibility for variations in the results. Qualitative studies could equally be used to supplement the quantitative findings. Lastly, this study focused on manufacturing SMEs only. Future research might focus on other types of businesses.
Journal of Business and Management Sciences. 2016, 4(4), 82-92. DOI: 10.12691/jbms-4-4-2
Pub. Date: September 23, 2016
25498 Views10352 Downloads
Effect of Service Quality and Marketing Stimuli on Customer Satisfaction: The Mediating Role of Purchasing Decisions
Original Research
This research was designed to test and analyze empirically the effect of service quality and a marketing stimulus on purchasing decisions and customer satisfaction. The population in this study is that Three and four-star hotel consumers in Jayapura. Convenience sampling techniques used by the number of samples as much as 389 consumers. Analysis of moment structures provide evidence that quality of service is a positive and significant effect against the decision of the purchase but not significantly effect on customer satisfaction, whereas the marketing stimulus positive and significant influence on purchasing decisions and customer satisfaction . In the next causality found that purchasing decisions are positive and significant impact on customer satisfaction. Limitations of this study on a sample size using only the customers three and four star hotels which limits the generalizability of research.
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Journal of Business and Management Sciences. 2016, 4(4), 76-81. DOI: 10.12691/jbms-4-4-1
Pub. Date: June 20, 2016
28238 Views8482 Downloads1 Likes