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Volume 5, Issue 3

The Impact of Leadership Style on Middle Managers’ Motivation: A Study of the Ministry of Civil Aviation in Egypt
Original Research
This paper examines the relationship between leadership styles, used by top management, to motivate middle management managers, which drives them in accomplishing their organisational goals. Leadership use two techniques to motivate employee that are extrinsic and intrinsic (Self-determination Theory (SDT)) in Civil Aviation Ministry in Egypt. The objective of this study is to search which leadership style is currently used, from the perspective of middle management, as subordinates for top management and which leadership style motivated managers, extrinsically and intrinsically. A survey-based descriptive research design was used. The study was conducted using middle managers working in the Civil Aviation Ministry in Egypt. Of 150 survey questionnaires distributed, only 100 were completed in a useful manner. The questions on the survey instrument were grouped into two sections (part for leadership and the other for motivation). The questions were close-ended and using a Likert-type scale with five degrees (1-5) intensity. The research results of the study leading to the conclusion that the top managers’ leadership style currently used in MOCA is transactional style and that it reacts far the intrinsic more than extrinsic managers’ motivation.
Journal of Business and Management Sciences. 2017, 5(3), 100-107. DOI: 10.12691/jbms-5-3-5
Pub. Date: October 28, 2017
16369 Views3697 Downloads
Exploring the Mediating Role of Training on the Relationship between Future Orientation and Context Performance
Original Research
This study aimed to determine the mediating role of training (perceived trainer performance, PTP; perceived usefulness of training, PUT and perceived efficiency of training, PET) between future orientation and context performance. Questionnaire was the tool of collecting data from a sample of (210) pharmacists. The results of the study indicated that there is a positive effect of future orientation on context performance. Also, there is partial effect of the three mediator variables (perceived trainer performance, PTP; perceived usefulness of training, PUT and perceived efficiency of training, PET) on the relationship between independent and dependent variables.
Journal of Business and Management Sciences. 2017, 5(3), 93-99. DOI: 10.12691/jbms-5-3-4
Pub. Date: October 28, 2017
9956 Views2078 Downloads1 Likes
Assessing the Human Resource Team’s Performance
Original Research
The study aims to assess the present performance of the HR Team. The performance of the individual employees has been assessed through trend lines, with the help of various bar graphs. These charts were meant to provide the trend of individual employees, and configure areas of attention and improvement. The data used to examine the performance of the employees includes both primary and secondary data. For Primary data, a questionnaire was administered personally to all the Human Resource staff. For Secondary data various articles, books and websites were consulted the names of which are duly mentioned in the literature review and reference section. The sample size is 10. This includes 5 Executives, 2 Senior Executives and 3 Assistant Managers. For designing the Questionnaire Likert Scale was used. The questions are based on certain parameters such as innovation, vision, trust etc, which are essential elements of a High Performance team. To conclude, there should be more team bonding. There should be more transparency. More non- monetary rewards and recognitions should be introduced for motivational purposes. More training and developmental programs should be encouraged. There should be reduction in transactional work. Job rotation should be practiced more frequently. All this will lead to a high performance team. The management should work towards creating an environment where creativity is encouraged, increased people participation in the decision making process, development of trust among employees and provide more cross functional exposure.
Journal of Business and Management Sciences. 2017, 5(3), 85-92. DOI: 10.12691/jbms-5-3-3
Pub. Date: September 26, 2017
13558 Views2231 Downloads
A Quantitative Assessment of Relationship between E-Government Services and E-Feedback Methodology
Original Research
Technology is an increasingly important tool for both the collection of inputs from citizens and the delivery of essential government services. Previous research offers various theories on how e-government practices can synthesize the conceptual design of governmental services. This quantitative analysis study examines the relationship between provision of e-government services using various technologies and the effectiveness of their e-feedback collection method. A survey methodology is deployed to random sample size (N=150) in metropolitan and micro-politan statistical areas within the United Arab Emirates (UAE). A simple percentage method, chi-square test, tables, and weighted average is used for picture analysis of e-government services users. The study does not analyze the effectiveness of technology tolls employed for the services, importance of e-feedback, and verification of actual patronage of e-government services in making policy decisions. However, the descriptive results indicate that e-government services were accessible to only 49.1% of citizens in the test sample with expected expansion of greater than 67%. The study uses multiple linear regression to identify significant predictors of present e-government practices to reveal connections between e-feedback collection methods, e-government practices, and their effectiveness. The results support the conclusion that e-feedback methods provide opportunities to increase citizen influence in shaping government services using e-government approaches. This study contributes to social change by providing a framework that guides the implementation of e-government services to citizens.
Journal of Business and Management Sciences. 2017, 5(3), 77-84. DOI: 10.12691/jbms-5-3-2
Pub. Date: August 28, 2017
13007 Views2794 Downloads
The Influence of Service Quality on Customer Satisfaction and Loyalty of Muamalat Bank Branches Tanjung Balai
Original Research
The purpose of this research is to know whether there is a significant impact on the service quality to customer satisfaction and loyalty of the Bank Transactions Indonesia Tbk Branch of Tanjung Balai. The type of this research is quantitative with the help of the program SPSS v19. The results of the study showed that the value of F the table < value of F count of 70,653 with the level of significance of 0.000 < alpha = 0.05. It shows that the variable quality of service that has been found to give the impact of the variables. satisfaction effort 0,000 Value < 0.05. That figure means shows that there is a significant impact on the service quality to customer satisfaction. From the research result seen that the value of F the table < value of F count of 21,795 with the level of significance of 0.000 < alpha = 0.05. This shows that the quality of service that has been obtained the Bank transactions in Indonesia Tbk, branches of Tanjung Balai turns to give the impact of customer loyalty. The value of sig 0,000 < 0.05. That figure means shows that there is a significant impact on the quality of service to the customer loyalty. The influence of free variables and two variables bound is proved by the existence of the value of the sig on Y1 is 0,000 and value of sig on Y2 are 0.001. The values of both variables are bound > from the value of alpha = 0.05.
Journal of Business and Management Sciences. 2017, 5(3), 72-76. DOI: 10.12691/jbms-5-3-1
Pub. Date: August 12, 2017
12585 Views3454 Downloads