by Akande Oyebola Bejide
Original Research
Compliance with regulations remained a significant impediment in the financial industry globally, especially in the Nigerian Banking Industry. Corporate governance is obligatory, but adherence to rules is a puzzle in the banking industry, which has impacted on the investors and financial performance considering fines and penalties incurred by the banks where sanctioned. Regardless, compliance issues are global, and regulation needs improved regulatory momentum in the Nigeria financial sector to ensure no ambiguities in the rules of law for its useful understanding and implementation. Consequently, in the current global market, compliance is the only language to fortify the financial industry from any future collapse due to the disposition of the corporate financial leader to their business and codes of corporate governance. The purpose of this qualitative exploratory multiple case study was to explore compliance mitigants corporate financial leaders need to implement to ensure adherence to regulations to enhance business sustainability and organizational financial performance. The banking industry is one of the pillars of the economy; however, in Nigeria, average depositors feared the bank due to the constant failure of the banks. So, the importance of this paper is to contribute to the issue of compliance and its management to avoid an impending collapse in the industry. The sample for this study was 18 corporate financial leaders and regulators with at the least ten (10) years of banking and regulatory experience at the top management level involved in strategic positions with a varied portfolio in the banking industry in Nigeria. The Agency theory served as the conceptual framework for the study. Data collection included semi-structured face to face interviews and review of circulars and policies issued by regulators and internal policies of the banks. Data were transcribed, analyzed, and validated using member checking and triangulation. The Participant signed an informed consent form before the commencement of the data collection. The finding revealed that compliance is improving in the Nigerian financial industry. However, there are still issues of noncompliance and problems related to conflict of interest until 2018 which affects the financial performance of the banks on the long run and may lead to financial distress supported by Agency theory as the conceptual framework. The regulators may use the findings to improve on their supervisory, monitoring strategy and guard ambiguity in regulations to ensure that corporate financial leaders are not just complying with the part of the code they are comfortable with but all aspect of the codes of corporate governance and the implementation in alignment with best practices globally. The corporate financial leaders may use the findings to curb the strategies that could impact on their business to the point of collapse and imbibe the spirit of the code to ensure the company adhered to regulations for sustainability and going concern of the company to enhance their financial performance for improved reputation to attract potential investors.
Journal of Business and Management Sciences. 2019, 7(1), 31-58. DOI: 10.12691/jbms-7-1-5
Pub. Date: March 24, 2019
6992 Views2093 Downloads
by Tiédian Fané and Toumani Bagayoko
Original Research
This study highlights the benefit of human capital as generator of the competitiveness for an enterprise. Its overall objective is to set a sufficient guideline for Malian enterprises to implement the impact of human capital on the total productivity. The recommendations could serve as guidelines for Malian companies. Qualitative and quantitative methods, primary and secondary data are used. Secondary data was collected from books, school archives, articles on the internet. Primary data are collected by interview, survey questionnaires and observations. The framework of this research was analyzed using the multiple regression models. Hypothesis tests are used to reject or accept a hypothesis. The student test is used for the individual coefficients evaluation and the Fisher test for the overall evaluation of the model. Excel software was used to calculate p-values and coefficients of determination. The results of the research confirmed that: human capital is a generator of competitiveness for an enterprise. Those results suggest that human capital has a significant impact on an enterprise’s total productivity. The workers can improve their total productivity through voluntary investment in human capital. This study has improved the existing theory of human capital and productivity. A great understanding of the relationship between human capital and the total productivity of an enterprise was made. The theoretical model developed in this study can be used by another enterprise taking into account its specificity. Through this model an enterprise can easily identify its weak points and make the necessary improvements. The enterprise PRIMA needs a substantial investment in health and especially in the training of its workers. The theoretical model is applicable in practice.
Journal of Business and Management Sciences. 2019, 7(1), 25-30. DOI: 10.12691/jbms-7-1-4
Pub. Date: March 04, 2019
7927 Views1639 Downloads
by Nguyen Thi Thanh Xuan
Original Research
Vietnam is a country that is rich and diverse in tourism resource at many different regions. Along with the transformation of the economy into the service sector under the guideline of the Government, researches in this field on customer loyalty, which reveal important reasons for going back to use service from customers should be done at different areas. The paper’s purposes are to systematize the theoretical basis on customers’ loyalty, from those determine the factors affecting the customer’s loyalty using hotel services in Thanh Hoa province, where has full of potentials for developing tourism industry of the country. By using qualitative and quantitative research, relations and level of impact between influencial factors have been illustrated, which are sources of basic orientation for improving the quality of hotel services, customer satisfaction and customer loyalty in hotels at Thanh Hoa. Specifically, the results showed that Tangible and Intangible elements, Perceived Value, Brand Image, Customer Relationship Management, Satisfaction and customers’ demographic profile both have a positive impact on Customer Loyalty, of which satisfaction has strongest effect, followed by Intangible and Tagible elements, Brand Image, Perceived Value, and finally CRM.
Journal of Business and Management Sciences. 2019, 7(1), 19-24. DOI: 10.12691/jbms-7-1-3
Pub. Date: February 19, 2019
10181 Views2071 Downloads
by Do Minh Thuy and Nguyen Thi Loan
Original Research
The director is the head, who is in charge of operating the business and is the highest accountability about the results of the business as well as the life of the employees. Therefore, the assessment and development of director’s leadership capacity are essential. In this study, the author focuses on analyzing the leadership skills of SME managers in Thanh Hoa based on the survey results of 196 enterprises in the multi-capacity assessment method. 360 degrees, thereby suggest solutions to improve and develop the leadership capacity in coming time.
Journal of Business and Management Sciences. 2019, 7(1), 12-18. DOI: 10.12691/jbms-7-1-2
Pub. Date: January 17, 2019
7643 Views1315 Downloads
by Marwa Elgebali
Original Research
Purpose: -The research primary aim is to explore the role that manufacturer's brand play in the retailer's satisfaction. A conceptual model of manufacturer's brand benefits from the retailer’s perspective is tested in the Egyptian hypermarket's industry. Design/methodology/approach: -The study sampled 102 products in 17 chains stores in the country, and also engaged the management of such business entities in a series of interviews during the data collection process. A descriptive approach was utilized, during the data analysis process before the final presentation of the findings in various forms, including tables and figures. Findings: -There is a dire need for the manufacturers to establish positive relationships not only with the retailers but also the end users to enhance satisfaction with their brands. The findings of the study affirm the fact that manufacturer's brand has profound influence on the retailer satisfaction. For instance, a hypothetical test on the satisfaction of the retailer with the product from manufacturer and trust relations affirmed positive outcome. Moreover, the findings of the study further revealed that retailer commitment to manufacturer's brand contributes significantly to the former's satisfaction. Lastly, retailer's assessment of in-store products is another issue that influences the retailer satisfaction. Research limitations and implications: -Further research to assess the manufacturer's brand influence on retailers as well as end consumer is needed, taking into considerations other fundamental factors other than trust, commitment, and store assessment that may impact retailer satisfaction. Originality/value: -The study is the only one to include all Hypermarkets in a fast-growing emerging market like Egypt.
Journal of Business and Management Sciences. 2019, 7(1), 1-11. DOI: 10.12691/jbms-7-1-1
Pub. Date: January 16, 2019
7502 Views1287 Downloads