Assessment of the Quality of Public Services in the Period of the Forth Industrial Revolution: The case in Binh Duong Province

Huynh Minh Sang¹

¹Thu Dau Mot, Binh Duong Province, Vietnam

Cite this paper

Huynh Minh Sang. Assessment of the Quality of Public Services in the Period of the Forth Industrial Revolution: The case in Binh Duong Province. Journal of Business and Management Sciences. 2023; 11(4):240-244. doi: 10.12691/JBMS-11-4-3

Abstract

The strong transformation of the country in the context of socialist-oriented market economy development and international economic integration poses new needs and challenges. Therefore, the renewal of roles and responsibilities of the State administrative apparatus in the management and operation of state administrative agencies in order to improve the quality of public service delivery to meet the increasing requirements of the country is an important task that needs to be focused and addressed. Binh Duong is a pioneer province in the process of applying digital transformation to public service delivery with many advantages in 2022 and is evaluated at a high rank on the PAPI and SIPAS indexes. The article focuses on clarifying the current state of public service delivery in Binh Duong and proposes recommendations to improve service quality through the SERVQUAL model of Panasuraman et al .

Keywords

public service, quality of public service delivery, SERVQUAL

Copyright

This work is licensed under a Creative Commons Attribution 4.0 International License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

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